Average Handle Time, Big data, Customer Experience and Quality management

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Average Handle Time

Big data

Customer Experience

Quality management

Don’t jump the Gen AI gun to realise returns on AI investments

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent

Virtual Agent Chatbots Average Handle Time Engineering

Driving Holistic Customer Engagement Excellence

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement

Employee engagement Quality management Analytics Best practices

Customer Contact Central

Don’t jump the Gen AI gun to realise returns on AI investments

Driving Holistic Customer Engagement Excellence

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