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Don’t jump the Gen AI gun to realise returns on AI investments

Connect

APRIL 18, 2024

The technology can also boost agent productivity with automation, real-time guidance, and performance coaching and enhance operational efficiency by reducing costs, optimising resources, and enabling data-driven decisions.

Virtual Agent 88
Virtual Agent Chatbots Average Handle Time Engineering 88
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Driving Holistic Customer Engagement Excellence

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement 34
Employee engagement Quality management Analytics Best practices 34
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