25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. Through outsourcing their Quality Assurance to a country that offers labor at a lower wage. Jeff Toister.
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