Average Handle Time Banking Contact Center eBook 
Uniphore
NOVEMBER 16, 2021
The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. Today digital banking is the norm rather than the exception and there’s no going back.
Babelforce
APRIL 28, 2021
As the front line between your company and customers, contact centers are key to fostering this loyalty. This article will explore six easy-to-implement call center customer service tips to improve your support. 6 easy-to-implement call center customer service tips. #1 1 Reduce hold time with virtual queuing.
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SharpenCX
MARCH 4, 2021
Sure, you use customer analytics in tons of different ways in your contact center. Turns out, only a measly 1% of contact center leaders feel fully confident in their current data strategy. Creating custom reports helps you get a clear view of how your contact center is operating. Queue the anxiety*.
Uniphore
JUNE 7, 2021
One of the most hyped new trends in the contact center is agent assist software. Nearly half of the respondents (46%) reported most often using the software to automate tasks and reduce average handle time. According to Forrester, 8 out of 10 tasks in the contact center can be automated. The results?
SharpenCX
MARCH 24, 2020
Download Now: Help your VP of Ops eliminate inefficiencies in your contact center with these 7 projects. Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. This may mean that your AHT, or Average Handle Time, actually increases.
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