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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

But this year onwards, AI is going to revolutionize the way call centers work. The launch of ChatGPT, ChatSonic, Jasper, and other AI tools is just the start of the revolution. With AI tools increasing at a faster rate, call centers will increasingly adopt the technology and will increase their investments in it.

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How to Run an Efficient Inbound Call Center to Keep Your Customers Happy Long-Term (Without All the Crazy Costs)

SharpenCX

[Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive. And we all know time is money in an inbound call center. Don’t just focus on your Average Handle Time.