Average Handle Time Banking Calibration Data 
pindrop
AUGUST 16, 2021
Active authentication can be problematic for a variety of reasons: Pindrop’s data shows that one-third of the time, genuine consumers cannot remember the answers they provided for static KBAs, and that more than half of the time, fraudsters are able to supply the right answer. WEBINAR: Caller Authentication 101. Read More ».
Customer Relationship Metrics
JULY 26, 2017
Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments. Simply said, Survey Calibration is a process within any survey program where the data is sanitized to ensure accuracy.
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Re-visiting key performance metrics : When thinking about a call center and metrics, we mainly focus on Average Handle time (AHT) or average talk time.
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