Totango
JANUARY 2, 2024
Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.
NobelBiz
MARCH 26, 2024
Customer journey mapping tools: Visualizing and analyzing customer journeys to identify pain points and optimize touchpoints for a seamless experience. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.
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Lumoa
DECEMBER 18, 2017
Jim is a big fan of customer journey mapping and helps companies of all sizes - from startups to largest corporations to improve customer-focused results. Since I started, customer experience and, specifically, customer journey mapping have become much more popular than before. State of CX - where are we going?
Fonolo
MARCH 17, 2020
For an automotive company, in a rapidly changing and highly competitive environment, poor customer service is the kiss of death,” Romano wrote, with strategic scrutiny. But happily, in 2017 and after much trial and error, Hyundai Canada rose to have the fourth-best customer service standing in the national automotive space. 'In
CX Journey
DECEMBER 8, 2015
Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. After the comprehensive maps were created, those maps were simplified into journey wheels that create line-of-sight improvement opportunities for everyone representing Mercedes-Benz.
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