Horizon CX
DECEMBER 1, 2023
Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.
NobelBiz
MARCH 26, 2024
Automated customer support: Utilizing automation to handle routine customer inquiries and issue resolutions, freeing up human agents for more complex tasks. Predictive analytics: Leveraging data analytics to anticipate customer needs and behaviors, enabling proactive engagement and personalized experiences.
CX Journey
DECEMBER 8, 2015
Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. Leaders at Mercedes-Benz USA made a compelling case for why customer experience needed to be improved. Today I'm pleased to share a guest post by Joseph Michelli.
Expert insights. Personalized for you.
52 
Let's personalize your content