Automotive Consulting First call resolution Interactive Voice Response 
Global Response
MARCH 1, 2022
They want to provide great customer service, but also need to make sure their call center agents have support to perform optimally. In this situation, the business should track speed of answer and first call resolution. With Global Response, first call resolution is our gold standard.
Fenero
MARCH 31, 2019
Simply put, customers want agents who are knowledgeable enough to resolve their issues with the right answer, the first time. Social media sites like Twitter and Facebook can also provide valuable customer feedback that can be used to improve further interactions.
Expert insights. Personalized for you.
62 
Let's personalize your content