Lumoa

DECEMBER 18, 2017

The topic of customer experience has been trending throughout this year. More and more companies put a customer at the centre of their business operations. Customer experience and engagement are already changing the way businesses work covering larger and larger industries. State of CX - where are we going?

Analytics 109

Analytics Customer Experience Journey mapping Automotive 109

Fonolo

MARCH 17, 2020

Our customer service scores were embarrassingly low. For an automotive company, in a rapidly changing and highly competitive environment, poor customer service is the kiss of death,” Romano wrote, with strategic scrutiny. I think that probably ties into listening to customers and feedback and the overall landscape.”.

Automotive 67

Automotive Abandon rate Feedback Technology 67

CX Journey

DECEMBER 8, 2015

Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. You have a steady stream of customers frequenting your business but fear your competitors may have a more-consistent or elevated customer experience.

Automotive 37

Automotive Journey mapping Customer centricity Sales 37