Mastering Escalation Management: Harnessing Tech in Modern Call Centers
NobelBiz
DECEMBER 19, 2023
The Role of Technology in Escalation In a call center, escalation management is a crucial process that ensures customer complaints or issues are resolved by a specialist, more experienced, or senior company representative. This data can be organized and analyzed to help you better understand what’s happening in your call center.
Let's personalize your content