ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. How CRM integrations strengthen your call center. What does CRM integration usually look like, and how can it be implemented in call centers ? ViiBE Blog. Saving time.

CRM 52

CRM Automotive Call Center Transportation 52

Fenero

SEPTEMBER 15, 2018

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Empower Agents Beyond Answering Phone Calls. But not everybody is cynical.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Empower Agents Beyond Answering Phone Calls. But not everybody is cynical.

Call Center 8

Call Center Morale Automotive Metrics 8