Automotive Best practices Journey mapping Self service 
NobelBiz
MARCH 26, 2024
In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation. CXA stands for Customer Experience Automation, a strategic approach that integrates automation tools and software within call centers to enhance the customer journey.
Totango
JANUARY 2, 2024
Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team.
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