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Best Conversation Intelligence Software of 2022

JustCall

Businesses can use CI software to record meaningful discussions with potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes where the analysis and transcription of sales calls is required. Top 10 Best Conversation Intelligence Software.

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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

To empower call center leaders to improve agent feedback, we’ve rounded up 25 tips and best practices for delivering effective agent feedback. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.

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Top 10 Customer Experience Groups on LinkedIn, and Why

Fonolo

This group allows professionals in the customer contact field to share best practices aimed at improving customer interactions and the experience. If you’re looking to learn, discuss, and/or debate best practices in the CX industry this is a fantastic group to join. #8 8 – Customer Experience Network.