Peter Lavers

SEPTEMBER 6, 2018

As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency. and is an IBM Futurist and SAS Collaborator. He doesn’t just write and blog, though!

Customer Service 100

Customer Service Automotive B2C CRM 100

Quality Contact Solutions

DECEMBER 31, 1969

Did you know that telemarketing companies conducting B2B and B2C outbound telemarketing sales calls (and sellers that employ them) must register? Did you know that inbound call centers (and sellers that employ them) that do any type of sale are now required to register in Indiana as a telemarketer? Inbound calls are now covered by the law.

Telemarketing 58

Telemarketing Automotive B2C B2B 58

Micah Solomon

NOVEMBER 15, 2015

B2B Customer Service Is Mission-Critical, even though it’s sort of unsexy: For vivid anecdotes that everyone can relate to,customer service speakers and consultants tend to stick to examples featuring household, consumer brands: Apple - Lexus - Starbucks- JetBlue and the like. Automotive supply. Fabrication. Plumbing supply.

B2B 40

B2B Automotive Customer Service B2C 40

Micah Solomon

OCTOBER 31, 2015

Keynote speakers (including, I admit, myself), authors, pundits around the water cooler: All tend to use consumer (B2C) examples to illustrate what they’re trying to say about customer service and the customer experience. B2C is good, vivid stuff. Automotive supply. In the construction industry and the building trades.

B2B 40

B2B Customer Experience Automotive B2C 40