Automotive, Average Handle Time, Customer Care and First call resolution

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. This can add another 30 to 45 seconds to the call. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Again, this is more cost to the business.

Management

Management Average Handle Time Self service First call resolution

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care

Customer Care Chatbots Automotive Average Handle Time

Customer Contact Central

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

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