Automotive, Average Handle Time and Customer Care

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Automotive

Average Handle Time

Customer Care

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Once the customer states the reason for calling, the agent needs to find the answer.

Management

Management Average Handle Time Self service First call resolution

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care

Customer Care Chatbots Automotive Average Handle Time

Customer Contact Central

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

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