NobelBiz

MARCH 9, 2021

Predictive dialer When using voice communication channels, it is important to establish an effective prospecting strategy that allows you to collect good results without affecting the quality of services offered to customers. Predictive Dialer functionality is typically used by contact centers that conduct outbound call campaigns.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

NobelBiz

FEBRUARY 21, 2023

But deploying the right customer engagement strategies may take time and effort. Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. In most cases, this kind of solution is costly and hence tends to restrict the adoption of such solutions.

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support.

Abandon rate 52

Abandon rate Call Center Interactive Voice Response Technology 52