Automatic Callback call center software Customer Service Definition 
Babelforce
NOVEMBER 30, 2022
We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Check back here for new definitions as we update the page.). Active waiting calls metric. It is a key KPI for tracking call center performance.
NobelBiz
FEBRUARY 21, 2023
While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement?
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