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5 Reasons You Should Use Cloud Calling in 2023

Calltools

MARCH 8, 2023

A cloud-based voice solution is cheaper than traditional landlines and even VoIP because you can bundle it with other cloud services. Improved Security Cloud-based software can be safer than VoIP technologies, which hackers often exploit to infiltrate your business phone system.

Interactive Voice Response 98
Interactive Voice Response voip Call Center At home agents 98
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PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center

pindrop

APRIL 30, 2020

Most contact centers were unprepared for the magnitude of the shift to work from home and scrambled to take steps to set their agents up with technology and secure VoIP infrastructure at home. Agents and analysts faced productivity issues as environmental changes and technology constraints took their toll.

Contact Center 75
Contact Center Banking Government At home agents 75
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