This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove At home agents Remove Real estate Remove Virtual Agent Related Topics
Call flow Interactive Voice Response Business Process Outsourcing Quality management voip Service level Employee engagement Scripts SaaS outsourcing More Related Topics >
article thumbnail

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52
Virtual Agent outsourcing Call Center Real estate 52
article thumbnail

Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

SEPTEMBER 20, 2021

DMG recommends that contact centers allow at least 25 to 35 percent of employees to work from home (and more, if feasible), as long as security, regulatory, and compliance concerns can be properly addressed.

Contact Center 48
Contact Center Real estate Self service Enterprise 48
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024