5 Ways Contact Center Managers Are Adapting to Remote Work
Playvox
SEPTEMBER 2, 2022
Even with 60% of contact centers working in a hybrid model and 40% working entirely remote, many (42%) of the contact centers we surveyed are doing it without solid policies in place to govern how agents should work. Keep More Agents On Board. But also try other tactics like gamification — for training or just for fun.
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