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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

The longevity of the pandemic, however, has provided the focus needed to invest in the right mix of people, process, and flexible cloud-based software to better ensure business continuity — not only for two or three more months of remote work from home operations, but for the foreseeable future. Don’t micro-manage agents.

Call Center 52
Call Center Contact Center virtual call center At home agents 52
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Top 10 Technological Contact Center Trends

Insite Managed Solutions

MAY 23, 2013

Customer Experience Design: Driven by economic pressures and commoditized services, call centers are using the customer experience landscape to differentiate themselves. Is an Improved Customer Experience Leading to Revenue Growth? Related Posts. Jenine Kent. 2018-10-03T15:02:59+00:00.

Contact Center 40
Contact Center Technology Gamification call center workforce 40
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