Babelforce
MARCH 30, 2022
Agents can access cloud-based software anywhere with nothing more than an internet connection. Agents can work remotely via a virtual call center. The latter benefit is especially relevant, as almost 75% of contact centers allowed agents to work at home during the pandemic. Lower setup costs.
Serenova
OCTOBER 7, 2020
Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Ensure your virtual call center technology (as well as your people) can adapt to change.
Insite Managed Solutions
MAY 23, 2013
Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. Related Posts. Jenine Kent. 2018-10-03T15:02:59+00:00. Common Knowledge Base Pitfalls. Nicola Behr.
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