At home agents Customer Experience Feedback virtual call center 
Serenova
OCTOBER 7, 2020
The longevity of the pandemic, however, has provided the focus needed to invest in the right mix of people, process, and flexible cloud-based software to better ensure business continuity — not only for two or three more months of remote work from home operations, but for the foreseeable future. Don’t micro-manage agents.
Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Call centers are notorious for implementing many different technologies, which can make reporting difficult, convoluted and time consuming.
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