Skybridge

APRIL 13, 2020

In my earlier posts, I’ve put a great deal of focus on how to transition your call center agents from on-site to at-home. But of course, there are longer-term factors to consider – and conquer – in order to lead high performing customer care teams capable of delivering superior customer and patient experience.

Coaching 52

Coaching Customer Care At home agents Call Center 52

COPC

OCTOBER 22, 2021

certification to improve CX, measure and analyze performance, utilize customer feedback and leverage the customer experience best practices outlined in the COPC Customer Experience (CX) Standard. certification status for its work-at-home operation in 2019. Organizations like Transcom rely on COPC Inc.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

Serenova

AUGUST 23, 2019

Modern contact centers now also have an increasingly powerful arsenal of technology to help deliver digitally transformed customer care in any season. The ramp-up required for seasonal peaks (additional software licenses and staff, for example) can be costly for any size contact center. Here’s a summary of webinar highlights.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65