Serenova

AUGUST 23, 2019

In healthcare, it’s enrollment periods. Maintaining consistently high levels of customer experience through the ebb and flow of volume is critical for businesses to thrive in any season. The result is blocked calls, unavailable service, poor overall customer experience and, ultimately, lost business.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

BlueOcean

AUGUST 9, 2021

Simply request pricing for our outsourced customer care solution. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. Contact Center Data Analytics. Contact Center Knowledge Management.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Taylor Reach Group

JUNE 20, 2017

Chat in the Contact Center – Part 1 focused on where chat should be deployed, demographics, chat in relation to industry, security and FCR while Chat in the Contact Center – Part 2 focused on proactive vs. reactive chat, AI impacts, costs as a channel, challenges and the customer experience (CX). Endless Agent Options.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62