Effectively managing home-based call center agents is possible. Here’s how.
Tethr
MARCH 3, 2020
Transitioning from a team of 100 percent onsite call center agents to a more flexible working environment can be daunting. After all, management must also adapt to a new landscape. Learning how to train, manage and motivate agents is challenging. Nail down at-home agent policies and guidelines.
Let's personalize your content