DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 2020 – 2021 Cloud-Based Contact Center Infrastructure Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Aspect

SEPTEMBER 21, 2018

The Gig economy is a labor market characterized by the prevalence of short-term contracts or freelance work as opposed to permanent jobs. 50% of millennial agents said they would be interested in an on-demand job. Define the Agent Profile. Not everyone makes the perfect work at home agent. Define the Home Office.

At home agents 78

At home agents Coaching Gamification Metrics 78

DMG Consulting

JANUARY 10, 2022

Interaction analytics is automating trend discovery as well as improving agent compliance and reducing fraud. Analytics-enabled quality management (AQM) is enabling companies to automate the 50-year-old manual QM process while enabling managers and employees to delight their customers.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

DMG Consulting

AUGUST 3, 2020

AQM frees QM specialists to concentrate on what their jobs are intended to be – coaching agents and helping them realize their full potential. . DMG estimates that adoption of AQM is less than 3% of the IA market today.) . Final Thoughts. IA is one of the lucky solutions.

Enterprise 78

Enterprise Contact Center At home agents Analytics 78