The role of quality inside the home-based coaching and agent relationship
Tethr
JULY 22, 2020
Exceptional call center leaders use a coaching philosophy to manage their teams. This is especially critical when it comes to leading a team of reps who are based out of their homes. Just because at-home agents lack opportunities for in-person feedback doesn’t mean they aren’t entitled to efficient and effective coaching.
80 
Let's personalize your content