What is a Cloud-based Call Center Solution? (And How to Choose the Right One)
Babelforce
MARCH 30, 2022
What does it mean for a call center solution to be in the cloud? And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. Agents can work remotely via a virtual call center.
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