At home agents Call Center Customer Care Government 
Serenova
OCTOBER 7, 2020
Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.
Skybridge
JULY 21, 2020
I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Skybridge
APRIL 24, 2020
Most of the calls and emails I’m on with new customers these days start out with one core need: how fast can we get our call center teams moved off-site and set up to work from home? Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.
Skybridge
APRIL 24, 2020
Most of the calls and emails I’m on with new customers these days start out with one core need: how fast can we get our call center teams moved off-site and set up to work from home? Senior leaders aren’t just concerned with the multiple, serious factors involved in managing remote inbound customer care teams.
Playvox
SEPTEMBER 2, 2022
While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. Keep More Agents On Board.
Expert insights. Personalized for you.
52 
Let's personalize your content