At home agents Call Center Consulting Employee engagement 
Outsource Consultants
NOVEMBER 17, 2021
LMS software has emerged as a great new way to drive employee engagement for remote and in-office workers alike, giving agents and clients more flexible staffing options to improve utilization and reduce costs. Recent years have seen massive investment in infrastructure and training in the African outsource call center market.
DMG Consulting
JANUARY 10, 2022
This is the case for many contact centers, where agents have been under-appreciated, under-recognized and under-rewarded for decades. The employee-employer relationship in contact centers is finally being re-evaluated and redefined, and not a moment too soon. Source: DMG Consulting, December 2021.
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