At home agents Call center experience Metrics Technology 
Outsource Consultants
AUGUST 3, 2020
In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Automate — Have you tested your own call center experience lately?
VocalCom
JUNE 22, 2020
For a successful and quick transition to a remote work setting, technology is, as always, the answer. Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability.
Serenova
OCTOBER 7, 2020
Many call centers, reliant on rigid policies and on-premise technology, have struggled to turn the ocean liner. 7 Key Strategies to Setting Up Work From Home Call Center Agents For Success. Macro-manage the customer experience.
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