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Schedule adherence First call resolution Customer effort Contact center software Service level Employee engagement Feedback Interactive Voice Response Call Center Sales More Related Topics >
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10 effective tips for training WFH contact center agents

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Make sure your at-home agents are aware by explaining the impact that schedule adherence has on key performance indicators (KPIs) like service level.

Contact Center 119
Contact Center Schedule adherence At home agents Scripts 119
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Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

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Best practices Feedback Call Center Coaching 140
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