Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Wait-Time on the Phone vs. Chat. Live Chat in Sensitive Information Industries – Healthcare and Finance. Regardless of how many they have open, they can really only chat one at a time. Wait-Time on the Phone Vs. Chat.
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