Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Live Chat in Sensitive Information Industries – Healthcare and Finance. Why Customers Prefer Live Chat. What they are doing is using that dead, in-between time to respond to other customers. Moving Consumers from Email to Chat. Memphis. .
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