Article Inbound sales Outbound sales Upselling 
Global Response
DECEMBER 21, 2022
This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.
Global Response
FEBRUARY 13, 2022
While there’s various types of call centers, when it comes down to picking the best type of call center to alleviate your specific pain points, it’s important to consider whether you need an inbound vs. outbound call center. Inbound sales or upgrades. What's the purpose of inbound vs. outbound call centers?
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