Fonolo

NOVEMBER 17, 2020

ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Is it the Voice Channel You’re Looking for? of interactions.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. The center’s total call volume and the number of staff present at any time will affect this KPI. First call resolution rate.

Call Center 98

Call Center Schedule adherence Average Handle Time First call resolution 98

aircall

NOVEMBER 18, 2016

Contact centers are equipped with features designed to distribute calls efficiently, in order to maximize the number of fielded calls while keeping customer satisfaction high. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

Contact centers are equipped with features designed to distribute calls efficiently, in order to maximize the number of fielded calls while keeping customer satisfaction high. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. The benefits of cloud-based contact center solutions. Retail , SMB. Charles Street.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

ViiBE Blog

JUNE 1, 2021

First of all, the knowledge base articles are usually organized according to the most frequently occurring issues. Half of those surveyed by Zendesk said they would switch to a competitor after just one bad experience. What are the common features of customer self-service software? How to enhance customer self-service.

Self service 52

Self service CRM virtual call center First call resolution 52

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

call center software 82

call center software Call Center virtual call center voip 82