Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. Things can—and eventually will—go wrong.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. They are useful when the customer service team is not available.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

HGS

MAY 27, 2015

This continual channel shift has also influenced the nature and complexity of services being delivered. There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. Training, Training, and More Training.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Complaints resolution center info. Topics might include: Payroll. Work schedules and shifts.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41