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What Is Unified Customer Experience Management (CXM)?

NobelBiz

RELATED ARTICLE Performance-driven contact centers and data modeling, with Kevin Daly Best Practices in CXM Tips for Maintaining a Strong Unified CXM Strategy: Foster Cross-Departmental Collaboration: Encourage collaboration between departments involved in CXM, including marketing, sales, customer service, and IT.

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How Moving to the Cloud Enhances Customer Service

CSM Magazine

In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies of moving to the cloud.