ProProfs Blog

DECEMBER 22, 2020

Contrary to expectations, businesses had to adjust their process according to the advent of the internet and accommodate emails along with primary call support. As SaaS-based tools gained more popularity for their speed and better management features, businesses had to rethink support strategies. Improve your call flow management.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Key benefits: Drive improvements in your customer experience by fully understanding call quality from your customers’ perspective. How can Spearline help?

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Key benefits: Drive improvements in your customer experience by fully understanding call quality from your customers’ perspective. How can Spearline help?

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Callminer

OCTOBER 11, 2018

FCR measures on KBs could indicate if certain articles are missing and give insight into whether KBs are causing people to give up and speak to an agent. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M. Even if the connect rate is highly valued within an organization…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561