Uniphore
JANUARY 21, 2022
According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 That’s only “OK” according to industry standards—far below ideal. Download the Article. And patient satisfaction counts. out of 100. In other words, better CX can improve patient retention. Want to learn more?
Spearline
AUGUST 13, 2019
Spearline places out a number of replicate test calls, which are set to answer automatically, so in a typical test call flow, ringing won't be heard. If you wish to find out more about how our PDD calculation works, please download our Spearline PDD calculation fact sheet.
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Spearline
JUNE 18, 2019
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. 862 - PESQ) method.
Spearline
JUNE 18, 2019
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points. 862 - PESQ) method.
Tethr
OCTOBER 2, 2020
What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above. So, an effortless customer interaction begins with the very things I’ve been coaching my customer care team, my call center floor managers and supervisors (or maybe even been coached myself!)
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