Myra Golden Media

APRIL 11, 2023

So, if you’re ready to take your contact center to the next level, read this article! I really like Balto AI’s Real-Time Guidance. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

NobelBiz

FEBRUARY 27, 2024

This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. Table of Contents What is Call Center Optimization? Hold queues and smart call routing play a pivotal role. This increases the likelihood of first-call resolution.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

FEBRUARY 14, 2023

Some examples of script tools that can help reduce dead air time in contact centers include: Interactive Voice Response (IVR) systems: IVRs allow customers to self-serve and resolve issues without needing agent intervention, reducing the time spent on each call.

Contact Center 52

Contact Center Call flow Scripts Interactive Voice Response 52

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NobelBiz

JANUARY 17, 2022

But, how is the Average Handling Time (AHT) calculated? Everything is explained in this article. What is the Average Handling Time (AHT) for Contact Centers? The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52