Global Response
FEBRUARY 13, 2022
Call centers, contact centers, multi-channel contact centers: there’s a lot of terminology floating around, and it may be difficult to know exactly what services are included in different types of contact centers—and which is right for your business.
NobelBiz
OCTOBER 30, 2020
Consider asking for the customer’s phone number and offering a callback in case of a disruption, helping agents understand the customer’s questions to reduce the need for the customer to repeat himself, or offering FAQs and informative articles for additional information. Ask Customers Direct Questions A “how are you doing today?”
Expert insights. Personalized for you.
62 
Let's personalize your content