Quality Contact Solutions

JANUARY 21, 2022

Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. Contact Center vs. Call Center Explained At its core, a call center is just that—a place that services inbound and outbound calls from customers.

Call Center 98

Call Center Contact Center Business Process Outsourcing outsourcing 98

Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. It is one of the strongest expansion levels of any outsourcing market sub-segment. This metric is too important to be chosen without proper consideration,” the article notes.

outsourcing 186

outsourcing Contact Center Business Process Outsourcing industry standards 186

Zingtree

AUGUST 6, 2018

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. Rather than host a call center in-house, a BPO can take over many tasks for larger organizations, at a fraction of the cost. It all comes down to process.

Call Center 58

Call Center Scripts Business Process Outsourcing outsourcing 58

Global Response

MARCH 20, 2023

Are your call center interactions taking too long? In this article, we’ve gathered tried-and-true techniques from our team of experts to help you calculate—and reduce!—your ACW includes things like post-call processing or tracking, updating customer data, scheduling follow-ups or tracking KPIs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62