The Best Advice for Contact Centers in 2018: The Experts Weigh In
Fonolo
AUGUST 29, 2018
Turn your podcast down, and turn this article up to eleven. Doing” human interactions well in an increasingly self-service world will set you apart. The business value won’t be based on simply being a standalone channel – rather, it must integrate with other channels so agents can truly provide a multichannel experience.
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