ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Adweek) Consumers are demanding multichannel options that are easier to use. Here are my top five picks from last week.

Real estate 203

Real estate Customer Service Multichannel Big data 203

ShepHyken

JULY 8, 2022

Multichannel support may not be sufficient today. Unlike multichannel support, omnichannel combines all channels, such as SMS, calls, social media, and email to serve a single customer without compromising the brand experience. Display statistics, machine learning, artificial intelligence, and big data results. .

Omni-channel support 170

Omni-channel support Customer Service Multichannel Interactive Voice Response 170

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. This article details 9 smart strategies that promote customer engagement for your contact center. What is customer engagement in contact centers?

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

Comm100

FEBRUARY 16, 2018

Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. Hyken’s beef with multichannel and omnichannel support is that the buzz surrounding them has been largely about the importance of adding more channels. There will be more big data security breaches,” she writes.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40