Article, Banking, Complaint resolution and Personalization

What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

JULY 5, 2015

Recognizing the information needs of their customers, they invest in altruistic content creation (over advertising); and they communicate proactively and in as personalized a manner as possible. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles. Customer Focus.

Customer centricity

Customer centricity Complaint resolution Banking Enterprise

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

MAY 27, 2015

In a recent article, Vicki Jenkins , principal analyst at Nelson Hall, referenced how HGS’s Customer Excellence Centre London is delivering customized customer support programs capitalizing on location and demographic advantages. This continual channel shift has also influenced the nature and complexity of services being delivered.

Contact Center

Contact Center Multi-channel support Complaint resolution outsourcing

Customer Contact Central

What Customer-Centric Companies Must Do To Become Customer-Obsessed

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

Webinars

Stay Connected