Article Average Handle Time Self service Virtual Agent 
CCNG
FEBRUARY 21, 2024
The results have shown boosted employee productivity, enhanced accuracy, and improved self-service containment rate. In this blog, we will explore how GenAI can revolution service and support for your organization. This not only saves time but enables CSRs to handle more interactions with efficiency.
TechSee
MARCH 19, 2019
Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Customer care center metrics in the era of self-service clearly require a different approach.
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DMG Consulting
JUNE 27, 2022
Making the Case for an Intelligent Virtual Agent. View this article on the publisher’s website. Self-service has become the preferred form of customer support for many consumers, so long as it works. June 27, 2022 By Donna Fluss. IVAs are not next-generation IVRs. Building a Business Case for an IVA.
Talkdesk
MARCH 24, 2020
An increasing number of customers prefer to use self-service channels to get their questions answered, and they want that information delivered in a truly personalized way. Knowledge Base Administrators. Knowledge base admins realize the same benefits from an AI-powered solution.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
UJET
NOVEMBER 3, 2020
AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.
UJET
NOVEMBER 3, 2020
AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.
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